EMBRACING THE WARM AND FUZZY IS A RECIPE FOR HIGH CUSTOMER LOYALTY AND EMPLOYEE RETENTION

BECOME RECESSION READY, PREVENT EMPLOYEE ATTRITION AND BOOST CUSTOMER LOYALTY BY MOVING BEYOND THE FOCUS ON TRANSACTIONAL RELATIONSHIPS. {3-5 Min}

If you have been paying attention to the news lately or have heard anything about the latest rumblings in the SaaS world. Then you have probably heard that another economic recession is either here already or on the horizon. Regardless of where you stand one thing is clear. Companies are tightening their budgets and preparing for the worst. From companies like UBER announcing spending cuts to funding organizations like Y-Combinator putting out ominous warnings to startups to prepare for the worst. Although no one is sure...

THE SECRET TO GOING FROM CS ADMIN TO CS HERO IS...

BUILD BETTER SOLUTIONS AND LEAD CONVERSATIONS WITH SENIOR LEADERS USING THE KNOWLEDGE PYRAMID {3-5 Min}

Samuel J Cummings III

CS Admins are usually given one of two scenarios when working on building out automation for their teams. Either they are given a goal (trigger a call to action) and told to figure out how to use the data to do it. Or they are given different data sources and told to figure out what kind of insights and calls to action they can create. The problem posed might seem the same but the approaches to solutioning have...

HIRING A ROCKSTAR CSM MADE EASY AS A,B,C

SAVE TIME AND ENSURE YOUR INVESTMENT BY USING THESE TIPS TO FIND THE PERFECT ROCKSTAR CSM. {3-5 Min}

Today we talk about a very interesting subject that is often overlooked. Hiring Rockstar CSM! Companies that have had customer success teams for years usually figure “we got customer success''. We have been doing this for a while now. We know what works or doesn’t. Lets hire people ....