NLP & THE FUTURE OF CUSTOMER SUCCESS

Learn about fouth wave of customer success and it's impact on the future of business {5-7 Min}

Mithelesh Kumar

A fourth wave is coming in the space of customer success. The first wave was about centralizing your data. The second wave was health scoring and workflow management. And the third was about automated outreaches and scaled notifications. The fourth wave that we are experiencing now is about building personlized data driven experiences. It's not only about predicting customer outcomes. Its about building prescriptive ....

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TOP 3 HACKS TO IMPROVE DATA MATURITY

If your team struggles with performance inconsistency learn how to leverage 3 initiatives that will transform your CS operations{2-5 Min}

Samuel J Cummings III

Delivering predictive analytics for many high performing customer success organizations over last 6+ years, naturally patterns emerge. What I did not expect was to find universal initiatives in business intelligence that have a stepwise transformation on the performance of an entire organization regardless of industry. Learn how to apply these few of these program/initiatives at your company using the following techniques...

OUR VISION & FLAGSHIP PRODUCT

What is DataPlant? Why do we exist? How do we help you? All that and more here. {2-5 min}

Founded a few months before the Covid-19 lockdowns; our mission is to help companies deliver meaningful customer experiences in a time where it is essential for survival. By end of 2020 over 30% of small businesses are likely to fail. Other legislative barriers to entry for SaaS industry prior to Covid-19 such as GDPR out of Europe and Data Protection Act out of California add challenges that will inherently impact the future of startups. On top of that. Companies of all types now find their teams working remotely and their business environments fundamentally changed. We aim to help companies set the foundations to .....