NLP & THE FUTURE OF CUSTOMER SUCCESS

Learn about fouth wave of customer success and it's impact on the future of business {5-7 Min}

Mithelesh Kumar

A fourth wave is coming in the space of customer success. The first wave was about centralizing your data. The second wave was health scoring and workflow management. And the third was about automated outreaches and scaled notifications. The fourth wave that we are experiencing now is about building personlized data driven experiences. It's not only about predicting customer outcomes. Its about building prescriptive....