Now that the Data Science Foundations Series has returned. If you don’t know what I am talking about see my last blog. I wanted to bring this series back a long time ago but struggled to figure out where to start first or from what angle to introduce some of the new methodologies. Sparked recently by several great conversations on how to build high performing customer success organizations with multiple customer success executives and professionals; I found that alot of the public keynotes, blogs and content I put out over the years had links expired or changed. Now seemed a better time than ever to recodify these learnings and......
A fourth wave is coming in the space of customer success. The first wave was about centralizing your data. The second wave was health scoring and workflow management. And the third was about automated outreaches and scaled notifications. The fourth wave that we are experiencing now is about building personlized data driven experiences. It's not only about predicting customer outcomes. Its about building prescriptive....
My, oh my, have things changed in the world of customer success. While on a Data Science World Tour back in 2018, I stared a blog series about the foundations of applied data science in customer success operations. Back then I shared some breakthrough insights that many of my customers leveraged when building out thier customer success programs. Fast forward to 2020, we're now in a Post-Covid 19 world where companies and people alike all have had to adapt and change. CS is now essential. I have led customer facing technical teams, managed large account portfolios and delivered success for many organizations over the years. Take advantage of new episodes on subjects including.....
