DataPlant

THE MOST POWERFUL TOOL IN CUSTOMER SUCCESS IS THE KNOWLEDGE PYRAMID?

LEARN ABOUT ONE OF THE MOST POWERFUL CONCEPTS USED BY WORLD CLASS CS ADMINS ALL OVER THE GLOBE {3-5 Min}

June 22nd, 2022 Samuel J Cummings III Andy Rogers

Growth is always good. But one thing that is important to note here is companies will need people more than ever to build out the systems and automation to power this growth. This is where CS operation comes into the fold. Whether you are a CS administrator today or not , no need to worry. I am opening a new blog series called CS Cheat Codes to help arm current admins and those looking to...

HIRING A ROCKSTAR CSM MADE EASY AS A,B,C

SAVE TIME AND ENSURE YOUR INVESTMENT BY USING THESE TIPS TO FIND THE PERFECT ROCKSTAR CSM. {3-5 Min}

June 16th, 2022 Samuel J Cummings III Aaron Lapierre

Today we talk about a very interesting subject that is often overlooked. Hiring Rockstar CSM! Companies that have had customer success teams for years usually figure “we got customer success''. We have been doing this for a while now. We know what works or doesn’t. Lets hire people ....