Written by Samuel J Cummings - 5 min read
The Ultimate Guide to Digital First Customer Success
Customer success is a crucial aspect of any business and with the rise of job cuts and layoffs in the tech industry, it is becoming increasingly important to approach it in a digital-first manner to be more efficient and effective. This means breaking down departmental silos and working cross-functionally with departments like support, marketing, and sales. With the right approach and tools, you can ensure that your customers achieve their desired outcomes at scale while your business continues to thrive.
STEP 1: USE TIER 1 DATA SOURCES
