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Customer Success | Data Science | Best Practice | Predictive Modeling | Web Tools

What We Do

We Help Companies at all stages of

Data Maturity

Reactive

Being in constant firefighting mode or even worse suffering from high churn quarter after quarter can be a diabilitating experience. Most companies who struggle from being reactive to risks, are held hostage by the surprises & escalations that occur throughout the quarter. We help these companies see how thier data or the lack there of, creates the enviroment they experience and work with them to chart a path to becoming more informed, proactive and predictive.

Informed

Having visibility into the factors that drive customer behaviors is a great step towards providing successful customer experiences. But it is only the first step. Companies who are aware of customer behavior and outcomes but do not drive them, struggle with being timely and efficient at mitgating risks and identifing opportunities. Being purely informed is a recipe for mediocrity. We help companies build world class organizations around being proactive and ultimately predictive of customer behavior and outcomes

Proactive

Companies who have visibilty into customer behavior and upcoming outcomes must take the next step to begin to drive those customer behaviors proactively. In order to do this effectively, companies have to be able to work cross functionally and more importantly across multiple platforms to ensure that the customer is getting the right message and experience through all engagement channels. We help companies tackle the technical and analytical hurdles required to deliver proactive customer success workflows.

Predictive

Becoming a world class customer success organization today is impossible without having some predictive elements. Companies who are able to categorize risks and opportunites then take action based on them. While at the same time proactively drive outcomes in alot of cases achieve success. But the companies who are leading the class in performence and accuracy of hiting goals quarter after quarter are not leaving things to chance. They use the latest tools in data science to engineer workflows and processes that ensure success. Let us be your partner in going from top of class to first in class in delivery of customer success.
Perform Descriptive, Perscriptive & Predictive Analytics
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We help companies

Plant Seeds

The future of customer success and all business is becoming more seamlessly cross-functional and cross platform. Customers expect integrated communications and more importantly, unique experiences that take into account thier intentions, goals and outcomes. At DataPlant we help companies improve their cognitive ability to generate actionable insights and make more effective data-driven decisions.

We do this by delivering platform agnostic solutions called SEEDS. Today we have six seeds available that fit in one of three core types: Predictive, Scorecards+ & Foundation. Learn more about our seeds and how they help companies deliver first in class customer experiences below:

Data Maturity Assessments

Identify the key drivers of outcomes by evaluating the current landscape of data sources available vs best practice
Identify the key drivers of outcomes by evaluating the current landscape of data sources available vs best practice, and translating those quantitative findings into an actionable roadmap of business implications & Gainsight configurations.

Scorecards+ Workshops

Evaluate the effectiveness of scorecards objectively and optimize your workflows.
Evaluate the effectiveness of scorecards objectively and optimize your workflows around the areas that have the biggest impact on customer outcomes

Hypothesis Testing

Test the business assumptions known to be true from gut feel or practical experience for measures not already included in customer health
Test the business assumptions known to be true from gut feel or practical experience for measures not already included in your current evaluation of customer health.

Tech Touch Optimization

Capitalize on the power of big data and find out what interactions are having the biggest impact
Capitalize on the power of big data and find out what interactions are having the biggest impact on the outcomes achieved by your tech touch customer segments and optimize them

Data Discovery

Determine the drivers of customer outcomes and empower automation
Conducting a data discovery to determine the drivers of customer outcomes, empowers automation by instilling confidence in your workflows and methodologies.

Data Science On-Demand

Need a dedicated partner to drive for you or enable your internal teams to deliver?
Need a dedicated partner to drive for you or enable your internal teams to deliver across a range of advanced analytics goals?
Plant the seeds of your future growth today!
WORK WITH US

Choose your pace

Multiple ways to work with us

Advisory Based

Teach
1-3 Weeks
  • Best Practice
  • Methodology
  • Recommendations
  • Roadmap & Design
  • Customer Support
Connect

Combination

Enable
2-6 Weeks
  • Best Practice
  • Methodology
  • Analysis & Design
  • Readout & Interpretation
  • Customer Support
Connect

Full Hands-On

Drive
4-8 Weeks
  • Best Practice
  • Methodology
  • Analysis & Design
  • Readout & Interpretation
  • Buildout & Deployment
  • Customer Support
Connect

Customer Success | Data Science | Best Practice | Predictive Modeling | Web Tools

About Us
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