1. 1 to 3 segments
    3 to 6 segments
    6 or more segments
  2. Varies by segment
    0-50 per CSM
    51-100 per CSM
    101-200 per CSM
    201+ per CSM
  3. No scorecard in place
    Yes but has not been tested
    Yes, tested for predictiveness
  4. Usage
    Engagement
    Preparedness
    Support
    Sentiment
    Subscription