THE MOST POWERFUL TOOL IN CUSTOMER SUCCESS IS THE KNOWLEDGE PYRAMID?

LEARN ABOUT ONE OF THE MOST POWERFUL CONCEPTS USED BY WORLD CLASS CS ADMINS ALL OVER THE GLOBE {3-5 Min}

Samuel J Cummings III

One of the most powerful frameworks used by CS admins across the globe is the knowledge pyramid. It is a framework that lets CS admins be able to model any data and design solutions for CS automation use cases. If you want to be a strategic admin at your company and lead conversations with your stakeholders, give this framework a shot.....

3 THINGS I LEARNED TRANSITIONING FROM DATA SCIENTIST TO ENTERPRISE CSM

Learn about my epic journey and gain some breakthrough gems that you can apply to your role. {3-5 min}

Samuel J Cummings III

Wow has time flown by. 1 year ago today I took on an new endeavor that I knew would be an epic change for me and my career. I became an Enterprise CSM at LinkedIn. S/O to Greg Butler and Erica Mosely for giving me an infinitely fruitful opportunity to grow and change my life. It’s been a helluva ride so far yet we are just getting started!