DataPlant

THE SECRET TO GOING FROM CS ADMIN TO CS HERO IS...

BUILD BETTER SOLUTIONS AND LEAD CONVERSATIONS WITH SENIOR LEADERS USING THE KNOWLEDGE PYRAMID {3-5 Min}

May 4th, 2022 Samuel J Cummings III

CS Admins are usually given one of two scenarios when working on building out automation for their teams. Either they are given a goal (trigger a call to action) and told to figure out how to use the data to do it. Or they are given different data sources and told to figure out what kind of insights and calls to action they can create. The problem posed might seem the same but the approaches to solutioning have...

THE MOST POWERFUL TOOL IN CUSTOMER SUCCESS IS THE KNOWLEDGE PYRAMID?

LEARN ABOUT ONE OF THE MOST POWERFUL CONCEPTS USED BY WORLD CLASS CS ADMINS ALL OVER THE GLOBE {3-5 Min}

April 28th, 2022 Samuel J Cummings III

One of the most powerful frameworks used by CS admins across the globe is the knowledge pyramid. It is a framework that lets CS admins be able to model any data and design solutions for CS automation use cases. If you want to be a strategic admin at your company and lead conversations with your stakeholders, give this framework a shot.....

3 THINGS I LEARNED TRANSITIONING FROM DATA SCIENTIST TO ENTERPRISE CSM

Learn about my epic journey and gain some breakthrough gems that you can apply to your role. {3-5 min}

February 17th, 2021 Samuel J Cummings III

Wow has time flown by. 1 year ago today I took on an new endeavor that I knew would be an epic change for me and my career. I became an Enterprise CSM at LinkedIn. S/O to Greg Butler and Erica Mosely for giving me an infinitely fruitful opportunity to grow and change my life. It’s been a helluva ride so far yet we are just getting started!